Privacy Policy

eForms is an AI-powered enterprise e-forms and workflow automation platform. This Privacy Policy explains how we handle personal and organizational data when you register a tenant workspace, invite users, create forms, submit requests, or approve work.

By using eForms, you agree to the practices described here. If you do not agree, please do not use the service.

Account and organization data: work email, name, role, tenant or workspace details, and billing contact information when you register or manage a plan.

Platform usage data: forms, fields, workflows, submissions, approval decisions, remarks, timestamps, audit events, and configuration settings created inside your tenant.

Technical data: device and browser information, IP address, approximate location derived from IP, cookies or similar technologies, and diagnostic logs needed to operate and secure the service.

We use information to provide the platform, authenticate users, route approvals, maintain audit trails, send notifications, improve reliability, prevent abuse, and support billing.

Where AI features are enabled by an organization admin, prompts and related form or hierarchy inputs may be processed to generate suggested structures. Admins remain responsible for reviewing and editing AI output before publishing.

We do not sell personal information. We do not use customer submission content to advertise to third parties.

Data may be shared with service providers that help us host infrastructure, process payments, send email, provide identity or SSO integrations, or support customer operations — only as needed to run eForms.

Within a tenant, authorized roles (such as Tenant Admin, Department Admin, Observer, Approver, or End User) may access forms, submissions, and reports according to permissions configured by that organization.

We may disclose information if required by law, to protect rights and security, or in connection with a corporate transaction, subject to appropriate safeguards.

We retain account, submission, and audit data for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain historical versioned records linked to submissions.

We apply administrative, technical, and organizational measures appropriate to an enterprise workflow platform. No method of transmission or storage is perfectly secure, and customers should also configure roles, audiences, and deployment models carefully.

eForms may be offered as multi-tenant SaaS, single-tenant cloud, or on-premise deployment. Data residency, subprocessors, and operational control can differ by deployment model and customer agreement.

For on-premise or single-tenant installs, additional privacy and security terms may be set in a separate order form or data processing agreement.

Depending on your location and role, you may have rights to access, correct, export, or delete personal data, or to object to certain processing. Tenant administrators often control user accounts and content inside an organization workspace.

To make a privacy request, contact us using the details below. We may need to verify your identity and the scope of the request before acting.

Questions about this Privacy Policy can be sent to hello@eforms.app or through the Contact page. For office correspondence: Gulberg Green, Islamabad, Pakistan.